AKIBIA'S PRACTICAL GUIDE TO ENTERPRISE TECHNOLOGY
Thursday, August 19, 2010
Informationweek Survey of Sun Customers - Demonstrably Worse Service
An interesting survey from InformationWeek’s Analytics team points to dissatisfaction among the legacy Sun customer base. In fact, Art Wittman, the director of InformationWeek Analytics writes:
“But far worse, every single comment from Sun customers pertaining to service said that service on their Sun products had gotten demonstrably worse since the merger.”
The complete article can be read on InformationWeek.com, and the report can be accessed with an InformationWeek Analytics subscription.
Sun shops should transition to other support options before service levels degrade so far that they negatively impact business operations. Some Third Party Maintainers (TPMs), like Akibia, provide better service on mission-critical data center systems, at lower overall costs than the OEMs. For a good overview on the value of TPMs, read Scott Fiore’s earlier post regarding another OEM – HP – and their fear of alternative support options.
