Technical Support Services
Contact Akibia SalesEnabling Companies to Focus on Core Competencies
For many companies, providing 24x7 technical support to their clients is not a core competency; for still others, it becomes cost–inefficient to deliver live telephone support with after–hours or weekend coverage, or coverage for certain geographies like EMEA.
Outsource Your Technical Support to the Experts in Delivering Exceptional Support
Akibia’s long–standing industry reputation of providing excellent 24x7 technical support to end–users began with our founding in 1988, and remains a core competency today. As an independent IT services company, Akibia delivers expert support for complex proprietary hardware and software. Our 24x7 call center and technical support center is staffed with professional customer service representatives and highly experienced support engineers enabling us to deliver level 0 through 4 technical support – ensuring effective and efficient problem diagnosis and resolution.
Akibia Delivers Customized Cost–Effective Support to OEM and Software Clients
Unlike traditional outsourcing, Akibia’s technical support solution works to supplement and enhance our customers’ existing infrastructure and processes. Our hallmark flexibility enables us to team with clients that manufacture hardware or develop software, and require a customer service solution - ranging from Level 0/1 call handling to full 24x7 global technical support with customized Service Level Agreements (SLAs).
Leverage our Innovative Solutions and Economies of Scale
Akibia’s innovative solutions and pricing ensure companies pay only for the coverage levels they actually use, on a monthly basis. Additional cost savings are passed on to our customers as they leverage our economies of scale, allowing us to tailor a solution that is efficient, effective and ensures a maximum return on investment (ROI).
Reducing Call Volumes Over Time
Akibia’s comprehensive reporting and analysis capabilities help customers identify recurring support issues or trends within their own client base. Akibia provides actionable recommendations to reduce monthly call volumes over time, which further lowers call center costs on a continuing basis.
